A complete retreat for your pet

Customer Service- First Impressions Team

We’re Hiring Smart, Hard-Working People

Does your voice smile over the phone?

Do you enjoy meeting and greeting people you have never met?

Do you have the speed and MS Office skills to multi-task in a high energy environment?

Do you have a minimum of 3 years experience in retail and customer service?

If you answered yes to these questions, we need to talk.

We have an opportunity for a Full-time First Impressions team member at our Belvidere location experienced in the Retail, Hospitality or Medical office industries, to join our growing company. At Meyers we have a two phase hiring process. Only those who complete both phases will be considered for employment.

Phase 1: Application (below) and Phase 2: Hiring Seminar & Interviews

Only online applications will be accepted.

Reporting Relationship

This position reports to the Office Leader with shared duties among members of First Impressions Team.

Job Description

Pet care is the core of our operations and this position requires caring for all aspects of a pet during its stay.  We’re the life guards for people’s four legged family members strong attention to detail and a team player attitude are required, as is your love for pets! This person is often the first point of contact for new and existing customers requesting to make a reservation or requesting more information about our place, as such this is one of the most important roles at Meyer’s. You are joining a team that strives to take customers all the way to “Wow!”, doing work that matters.  Meyer’s has a strong sense of community with many staff being part of the team for over 10 years building, innovating, and being part of something bigger than themselves. The ideal candidate is seeking a long term seat, is responsible, punctual and dependable.   Little or no absenteeism is extremely important. This position requires a dedicated level of professionalism and being comfortable on the phone, computers, and responding to all customer needs.

Job Duties & Responsibilities

  • Handle busy phones and provide accurate information to clients
  • Humanely and gently handle animals at all times
  • Computer literate with ability to use in-house software, e-mail, Word and Excel spreadsheets in a professional setting
  • Book reservations and appointments, charge & billing of all clients
  • Handle daily cash reports
  • Communicate with local vendors and veterinary offices
  • Communicate and connect company mission and values to daily operations
  • Keep office and affairs organized and maintain a comprehensive filing system
  • Schedules, organizes, and updates complex activities such as transportation, appointments and depot site arrangements
  • Provide leadership to build relationships and manages a variety of special projects
  • Communicate with stakeholders, prospective clients, etc. to arrange meetings, prepare agendas, and draft minutes
  • Help manage output, workflow, and office deadlines

Requirements

  • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
  • Strong work ethic with a “make-it-happen” attitude.
  • Good presentation and salesmanship skills
  • Passionate about working with a team
  • Strong interpersonal skills and the ability to build relationships clients, staff, external partners and vendors
  • Demonstrate positive attitude towards pets, co-workers, and customers.
  • Ability to problem-solve and work independently in a fast-paced environment.

Qualifications

  • Associate Degree or higher is preferred
  • Previous experience in a pet facility or pet care environment a plus
  • Excellent work history and references
  • Available Saturday mornings and alternating Sunday afternoons.

Other Skills & Abilities

  • Genuine liking for people with a desire to make the customer experience and the work experience pleasant, welcoming, and memorable.
  • Teachable, great listener, serve everyone around you with excellence

Compensation

  • Pay and benefits negotiable, depending on experience. Performance based bonus upon approval.

Phase 1: Read Our Strategic Vision

Phase 2: Fill out our
Customer Care Position Job Application




We Really Believe in This Stuff



Everyday we get to be a part of something bigger than ourselves. Providing inspiration to dog parents who need it. Getting our message out there. Helping customers learn how to change the course of their relationship with their dogs. Educating the dog owner how to speak “dog”. Making the connection between dog and owner is the goal for us. It’s why we do what we do. Work that changes lives, work that gives inspiration.

Work in Your Strengths

Our goal is to help position each team member in a role that plays to their strengths, that sets them up to shine…to win. Know yourself well enough to know what you do well, and just as importantly, what you don’t.

Win or Lose as a Team
Our team openly collaborates to create remarkable experiences that positively impacts lives. Everyone on the team is responsible for bringing new ideas, perspectives and solutions to the table. Starting with day one, we want your voice as part of the conversation. Collaboration does not equal positioning and pushing others off the ladder. Rather, collaboration has the ability to benefit your paycheck.

About Our Company

We’re a privately-owned and operated company comprised of over 35 people that make up 6 service areas (our version of departments), focused on a single mission:
 “Meyer’s provides experienced based, canine education and services to improve the canine/human relationship which gives INSPIRATION to everyone from the dog enthusiast to the dog owner.”

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