A complete retreat for your pet

Canine Concierge

We’re Hiring Smart, Hard-Working People

 

Does your voice smile over the phone?

Do you enjoy meeting and greeting people you have never met?

Do you have the speed and MS Office Excel skills?

Do you have a minimum of 3 years experience in sales, hospitality and customer service?

If you answered yes to these questions, we need to talk.

We have an opportunity for a Part-Time (30-35 hrs per week) Canine Concierge at our Roscoe location experienced in the Sales, Hospitality or Medical office industries, to join our growing company. At Meyers we have a two phase hiring process. Only those who complete both phases will be considered for employment.

Phase 1: Application (below) and Phase 2: Hiring Seminar & Interviews

Only online applications will be accepted.

Reporting Relationship

This position reports to the Office Leader and Vice President.

Job Description

Pet care is the core of our operations and this position requires caring for all aspects of a pet during its stay.  We’re the life guards for people’s four legged family members  and strong attention to detail and a team player attitude are required, as is your love for pets! This person is often the point person of contact for new and existing customers to make sure all questions about Meyer’s are answered and the Canine Concierge is also the person to come up with solutions to make everyone’s stay exceeded their expectations.  Canine Concierge is one of the most important roles at Meyer’s. You are joining a team that strives to take customers all the way to “Wow!”, doing work that matters.  Meyer’s has a strong sense of community with many staff being part of the team for over 10 years – building, innovating, and being part of something bigger than themselves. The ideal candidate is seeking a long term seat, is responsible, lives in details and loves spreadsheets, punctual and dependable.  This position requires a dedicated level of professionalism and being comfortable on the phone, computers, and responding to all customer needs.

Job Duties & Responsibilities

  • Support Meyer’s mission
  • Greet customers over the phone and in the store with enthusiasm
  • Build genuine relationships with customers
  • Ensure the highest level of customer care, in line with Meyer’s mission and core values
  • Work as a team player to ensure each customer receives the best service possible
  • Assess customer’s needs and provide assistance and information on Meyer’s services’ & products’
  • Contribute to a high-energy, fast paced environment
  • Have the ability to book reservations and appointments
  • Be aware of upcoming events, sales and educational opportunities for our customers
  • Keep office and affairs organized and maintain a comprehensive filing system
  • Manage output, workflow, and office deadlines
  • Uphold all company policies

Requirements

  • Strong organizational skills and follow-through skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
  • Computer literate with ability to use in-house software, e-mail, Word and Excel spreadsheets in a professional setting
  • Knowledgeable and enthusiastic about the Meyer brand
  • Demonstrated ability to develop relationships with customers
  • Strong work ethic with a “make-it-happen” attitude.
  • Excellent communication, interpersonal and salesmanship skills
  • Ability to demonstrate strong customer focused engagement over the telephone
  • Demonstrated success working as a member of a team
  • Ability to quickly learn new procedures and processes
  • High level of ownership, accountability, and initiative
  • Willingness to go above and beyond when needed
  • Flexibility and positive reaction to change
  • Ability to balance customer service with tasking
  • Demonstrate positive attitude towards pets, co-workers, and customers.
  • Ability to problem-solve and work independently in a fast-paced environment.

Qualifications

  • Associate Degree or higher is preferred
  • Previous experience in a pet care industry a plus
  • Excellent work history and references

Other Skills & Abilities

  • Genuine liking for people with a desire to make the customer experience and the work experience pleasant, welcoming, and memorable.
  • Teachable, great listener, serve everyone around you with excellence

Compensation

  • Pay and benefits negotiable, depending on experience. Performance based bonus upon approval.

Phase 1: Read Our Strategic Vision

Phase 2: Fill out our
Canine Concierge Job Application




We Really Believe in This Stuff



Everyday we get to be a part of something bigger than ourselves. Providing inspiration to dog parents who need it. Getting our message out there. Helping customers learn how to change the course of their relationship with their dogs. Educating the dog owner how to speak “dog”. Making the connection between dog and owner is the goal for us. It’s why we do what we do. Work that changes lives, work that gives inspiration.

Work in Your Strengths

Our goal is to help position each team member in a role that plays to their strengths, that sets them up to shine…to win. Know yourself well enough to know what you do well, and just as importantly, what you don’t.

Win or Lose as a Team
Our team openly collaborates to create remarkable experiences that positively impacts lives. Everyone on the team is responsible for bringing new ideas, perspectives and solutions to the table. Starting with day one, we want your voice as part of the conversation. Collaboration does not equal positioning and pushing others off the ladder. Rather, collaboration has the ability to benefit your paycheck.

About Our Company

We’re a privately-owned and operated company comprised of over 35 people that make up 6 service areas (our version of departments), focused on a single mission:
 “Meyer’s provides experienced based, canine education and services to improve the canine/human relationship which gives INSPIRATION to everyone from the dog enthusiast to the dog owner.”

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